Shipping & Delivery Times:
We can ship orders to virtually any address in the U.S. using the U.S. Postal Service, so please provide a ship to address that is USPS compatible. We offer only the USPS Ground Advantage shipping option as it is the most cost effective. Delivery time once the items leave our warehouse is usually 2-3 business days. We generally ask that you please allow 10-14 business days for orders to leave our warehouse.
Some items may take longer depending on availability. If you have a specific deadline or other need to expedite a shipment please contact us and we will try to accommodate you as best we can.
Shipping rates for most of the items offered on ParkerSpirit.com are weight-based. As noted above USPS Ground Advantage is the default shipping method as it is the most cost effective option.
If you have any problems or questions regarding the shipment of your order If this does not solve the problem please contact us at sales@ParkerSpirit.com and we will assist you.
Exchange & Return Policy:
Most new, unused items decorated with a general "Parker", "P", or "Shield" logos may be returned within 15 days of delivery for an exchange or store credit. If the return is a result of our error (you received an incorrect item), or the item is defective in any way, ParkerSpirit.com will pay for any costs to return or replace the item.
If you do have any problem with your garment or its decoration PLEASE contact us immediately so that we can remedy it for you as quickly as possible!
Items that have been customized with a specific team sport name, custom name, custom number, or any other non-general "Parker", "P", or "Shield" embellishment are not returnable nor exchangeable.
If you need to return or exchange an item, please follow these instructions:
- Please email us at sales@ParkerSpirit.com to let us know what exchange you would like to make. Please be specific about what items and sizes you are returning. If an exchange is desired please include what items and sizes you would to receive in exchange.
- Put the item(s) you want to return in bag labeled "ParkerSpirit Returns" and leave it at the ParkerSpirit Returns/Exchanges bin at Upper School main reception desk. Please also include inside or on the the bag either your name or order number so that we can properly recognize the return.
- Once we have received the items you are returning we will email you when the items you want to exchange for are ready to be picked up. Those items will be left for you to pick up at the same Returns/Exchanges bin at the reception desk in a bag with your name on it.
If the items you are requesting are in stock we will make every effort to fulfill your request within 48 hours. If they are not in stock we will do everything we can get those items to you as quickly as possible.
If you have further questions please contact us at sales@ParkerSpirit.com.