Most new, unused items decorated with a general "Parker", "P", or "Shield" logo may be returned within 15 days of delivery for an exchange or store credit. If the return is a result of our error (you received an incorrect item), or the item is defective ParkerSpirit.com will pay for any costs to return or replace the item.
Items that have been customized with a specific team sport name, custom name, custom number, or any other non-general "Parker", "P", or "Shield" embellishment are not returnable nor exchangeable.
If you need to return or exchange an item, please follow these instructions:
- Please email us at sales@ParkerSpirit.com to let us know what exchange you would like to make.
- Leave the item(s) you want to return in bag labeled "ParkerSpirit Return" at the security guard booth located at the Upper School entrance. Please also include inside the bag either your packing slip or a note with your order information so that we can properly recognize the return. If the booth is closed due to the construction please leave it at the main reception desk.
- Once we have received the items you are returning we will email you when the items you want to exchange for are ready to be picked up. Those items will be left for you to pick up at the same Upper School guard's booth in a bag with your name on it.